Neon Pouch

SHIPPING POLICIES

We are committed to processing and shipping your order within 24 to 48 working hours of receiving it, Monday - Friday.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Please note orders placed after 11:00amPST will be processed the following business day and may take 24 hrs to 48 hrs for processing.

Shipping & Handling: For your convenience, we offer options depending on the shipping time you prefer. During checkout the rate options are automatically calculated based on weight, dimensions and destination of the items in the order through USPS and are MINIMUM shipping time estimates, and do not include processing time frames. THOMAS JAMES cannot guarantee delivery times

** Please do not select expedited shipping on a weekend. (Remember we do not process/ship orders on Saturday or Sunday.)

Unfortunately, we are not currently offering express shipping (1-Day or 2-Day) as an option to P.O. Boxes and/or mailing addresses in Alaska, Hawaii or International destinations.

Our carriers including UPS/DHL cannot deliver to APO, FPO, P.O. Boxes or anywhere outside the continental U.S & THOMAS JAMES is not responsible for lost or stolen packages. Proof of Delivery may be obtained upon request by emailing holler@thomasjamesla.com.

Different Bill To & Ship To: THOMAS JAMES uses several measures to protect our customers from fraud. One of these measures is to check if the shipping and billing addresses provided during checkout are the same. If these addresses do not match, a customer service representative may contact the cardholder to verify the order legitimacy prior to it being processed. In some cases, this may delay the order processing if we are not able to reach the cardholder immediately.

Undelivered & Refused shipments that are returned to TJLA are subject to return shipping fees.

INTERNATIONAL SHIPPING

International orders take 7 to 21 days to fulfill deliveries and may be subject to Customs inspections which may affect the time of the delivery. Shipping charges are based on the weight of the item(s) shipped to the country of destination.

International Customers Warning: THOMAS JAMES is not liable for shipping delays due to Customs and/or duties and taxes to the destination country.

DUTIES, CUSTOMS AND VAT

International orders are subject to Duties, Customs and Value Added Taxes. These charges are the buyer's responsibility and MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

TAX POLICIES

We are required by State and Federal laws to charge sales tax on products and shipping charges of products shipped to states where we have physical stores: California.

RETURN POLICY

CHANGED YOUR MIND?

At THOMAS JAMES we want you to be fully satisfied with your purchase. If, for any reason, you decide you would like to return a full price item, we will happily accept returns in original packaging, unworn, new condition for refund. Orders have 14 calendar days from the delivery date received to return eligible items for refund minus the shipping cost and delivery fees. All items must have originals tags in place and returned in the original condition with absolutely no scratches, damages, markings on the item(s), inside of a separate shipping box marked with the RMA#. Please note: Return shipping fees are the customer's responsibility.

INTERNATIONAL SHIPMENTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE AND ARE CONSIDERED FINAL SALE.

ALL PROMO CODE/SALE/DISCOUNTED ITEMS ARE FINAL SALE & NOT ELIGIBLE FOR REFUND.

Refunds will be made to the original form of payment.

TJLA does not refund shipping charges.

Refused shipments are subject to all applicable shipping charges.

Physical Retail Store, Event Purchases, and Other Online Retail Purchases unfortunately cannot be accepted for exchanges or refunds from THOMASJAMESLA.com. 

TO RETURN YOUR PURCHASE FOR REFUND:

To request a Return Merchandise Authorization Number (RMA#) please email us at holler@thomasjamesla.com Monday - Friday 9:00AM to 4:00PM PST, or call us at +1 323 393 0023 with your order number and desired item to return. We will then email your personal RMA# along with detailed return instructions.

RETURN ADDRESS:
Thomas James LA
Attn: Thomas James LA Delight Agents
4460 Wilshire Blvd. #404
Los Angeles, CA 90010

THOMAS JAMES cannot accept returns with out an accompanying RMA#. Returns without pre-approved RMA#'s will be charged re-stocking fees up-to 20% of the purchase price.

Upon receipt of your returned merchandise, we will proceed with your refund minus any delivery fees and shipping costs, and you will receive an email confirming that we have processed your return. Please allow 3-5 days to process your refund.

Please Note: When shipping items back to TJLA, customers should choose a shipping service that offers tracking and insure the item for full value. TJLA is not responsible for damaged or lost shipments. 

TO CONTACT US:

For Customer Service, please call us at +1.323.393.0023 Monday - Friday 9:00AM to 4:00PM Pacific Standard Time, or email us at holler@thomasjamesla.com