Returns

RETURN POLICY

CHANGED YOUR MIND?

At THOMAS JAMES we want you to be fully satisfied with your purchase. If, for any reason, you decide you would like to return a full price item, we will happily accept returns in original packaging, unworn, new condition for refund. Orders have 14 calendar days from the delivery date received to return eligible items for refund minus the shipping cost and delivery fees. All items must have originals tags in place and returned in the original condition with absolutely no scratches, damages, markings on the item(s), inside of a separate shipping box marked with the RMA#. Please note: Return shipping fees are the customer's responsibility.

INTERNATIONAL SHIPMENTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE AND ARE CONSIDERED FINAL SALE.

ALL PROMO CODE/SALE/DISCOUNTED ITEMS ARE FINAL SALE & NOT ELIGIBLE FOR REFUND.

Refunds will be made to the original form of payment.

TJLA does not refund shipping charges.

Refused shipments are subject to all applicable shipping charges.

Physical Retail Store, Event Purchases, and Other Online Retail Purchases unfortunately cannot be accepted for exchanges or refunds from THOMASJAMESLA.com. 

TO RETURN YOUR PURCHASE FOR REFUND:

To request a Return Merchandise Authorization Number (RMA#) please email us at holler@thomasjamesla.com Monday - Friday 9:00AM to 4:00PM PST, or call us at +1 323 393 0023 with your order number and desired item to return. We will then email your personal RMA# along with detailed return instructions.

RETURN ADDRESS:
Thomas James LA
Attn: Thomas James LA Delight Agents
4460 Wilshire Blvd. #404
Los Angeles, CA 90010

THOMAS JAMES cannot accept returns with out an accompanying RMA#. Returns without pre-approved RMA#'s will be charged re-stocking fees up-to 20% of the purchase price.

Upon receipt of your returned merchandise, we will proceed with your refund minus any delivery fees and shipping costs, and you will receive an email confirming that we have processed your return. Please allow 3-5 days to process your refund.

Please Note: When shipping items back to TJLA, customers should choose a shipping service that offers tracking and insure the item for full value. TJLA is not responsible for damaged or lost shipments. 

TO CONTACT US:

For Customer Service, please call us at +1.323.393.0023 Monday - Friday 9:00AM to 4:00PM Pacific Standard Time, or email us at holler@thomasjamesla.com