We are committed to processing and shipping your order within 24 to 48 working hours of receiving it, Monday - Friday.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Please note orders placed after 11:00amPST will be processed the following business day and may take 24 hrs to 48 hrs for processing.
Shipping & Handling: For your convenience, we offer options depending on the shipping time you prefer. During checkout the rate options are automatically calculated based on weight, dimensions and destination of the items in the order through USPS and are MINIMUM shipping time estimates, and do not include processing time frames. THOMAS JAMES cannot guarantee delivery times
** Please do not select expedited shipping on a weekend. (Remember we do not process/ship orders on Saturday or Sunday.)
Unfortunately, we are not currently offering express shipping (1-Day or 2-Day) as an option to P.O. Boxes and/or mailing addresses in Alaska, Hawaii or International destinations.
Our carriers including UPS/DHL cannot deliver to APO, FPO, P.O. Boxes or anywhere outside the continental U.S & THOMAS JAMES is not responsible for lost or stolen packages. Proof of Delivery may be obtained upon request by emailing firstname.lastname@example.org.
Different Bill To & Ship To: THOMAS JAMES uses several measures to protect our customers from fraud. One of these measures is to check if the shipping and billing addresses provided during checkout are the same. If these addresses do not match, a customer service representative may contact the cardholder to verify the order legitimacy prior to it being processed. In some cases, this may delay the order processing if we are not able to reach the cardholder immediately.
Undelivered & Refused shipments that are returned to TJLA are subject to return shipping fees.
International orders take 7 to 21 days to fulfill deliveries and may be subject to Customs inspections which may affect the time of the delivery. Shipping charges are based on the weight of the item(s) shipped to the country of destination.
International Customers Warning: THOMAS JAMES is not liable for shipping delays due to Customs and/or duties and taxes to the destination country.
DUTIES, CUSTOMS AND VAT
International orders are subject to Duties, Customs and Value Added Taxes. These charges are the buyer's responsibility and MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.
We are required by State and Federal laws to charge sales tax on products and shipping charges of products shipped to states where we have physical stores: California.